Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at tonellsboutique@gmail.com. Please note that returns should be sent to: 605 Poydras Street Suite, 1400 PMB #3456, New Orleans, Louisiana 70130.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, feel free to contact us at tonellsboutique@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tonellsboutique@gmail.com.

RETURN(S) PROCESSING TIME 

Upon receipt of the customer's package, customers have 14 days to request store credit, exchange or refund, request will be processed within 3-4 business days. The customer will be notified by email of completed outcome. Store Credits have an active timeframe in which if the guest does not use the credit withing a certain time period, it will no longer be active. Refunds will return to the original form of payment and processing time will depend on customer's bank. 

Please contact the owner if you have any questions about this policy:
Email: tonellsboutique@gmail.com Phone: (504) 732-1983